Mailbox recalculation issue

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 After a restore from a backup, an e-mail is stuck in the Inbox as unread. 

When trying to mark it as read, the following exception is produced:


2014-05-12 09:43:50,630 INFO  [qtp58648533-5694:https://169.254.254.2:7443/service/soap/MsgActionRequest]  

[name=malte.stretz@example.com;mid=1;ip=169.254.0.102;oip=131.169.214.202;ua=ZimbraWebClient - FF29 (Linux)/8.0.7_GA_6021;] SoapEngine - handler exception

com.zimbra.common.service.ServiceException: system failure: inconsistent state: unread < 0 for item 2

ExceptionId:qtp58648533-5694:https://169.254.254.2:7443/service/soap/MsgActionRequest:1399887830630:614f5e33fd12e368

Code:service.FAILURE

       at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:258)

       at com.zimbra.cs.mailbox.MailItem.updateUnread(MailItem.java:2361)

       at com.zimbra.cs.mailbox.Folder.updateUnread(Folder.java:610)

       at com.zimbra.cs.mailbox.Message.updateUnread(Message.java:1291)

       at com.zimbra.cs.mailbox.MailItem.alterUnread(MailItem.java:2207)

   


Solution: 

zmprov recalculateMailboxCounts user@domain.com


Ref: https://wiki.zimbra.com/wiki/index.php?curid=22721

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